Our People

Our people, the team reimagining complex care.
Physician-led triage, RN navigation, air ambulance
expertise, and dedicated legal compliance.

Meet the team behind every case.

what we believe

Courage to change things

We don't accept that accessing complex care should be confusing or out of reach. So we challenge broken systems, from fragmented medical travel to hidden pricing, and build better solutions. Courage means negotiating transparent rates that make complex care affordable, coordinating across time zones, and never settling for “that's how it's always been done.”

Think patient first

Everyone is, or will be, a patient or a caregiver. We put the person at the center of every decision, not the provider, not the insurer, not the process. That means upfront costs, clear communication, and a care plan built around a human being, not a diagnosis code.

Why this matters to you:
You get clear, predictable pricing
and a service that actually works.

Why this matters to you:
You are treated as a person, not a case number.

Resilience is our superpower

Navigating complex care across borders is high stakes work. Medical complications before traveling, flights get delayed, visas hit hurdles, medical records arrive incomplete. We don't break; we adapt. Every setback teaches us something, and we listen to patients, physicians, and partners, so we keep getting better. Resilience turns chaos into clarity.

Include everyone

Our team spans Miami and Bogotá, serving patients in English, Spanish, and French. We foster an environment where every individual is respected, every voice is heard, and every perspective is valued. By embracing diversity, we build trust, strengthen collaboration, and deliver better outcomes for every patient.

Why this matters to you:
When the unexpected happens, we adapt and
keep your journey on track.

Why this matters to you:
Your culture, language, and needs are
respected at every step.

meet the leadership team

The people who built Oversee Care came from hospitals, clinical medicine, air ambulance operations, law, nursing, and public health.

We have navigated patients in crisis across borders 24/7 worldwide. We built this company because we watched the system fail people who deserved better. That is who answers when you call.

Francesca Narvaez

Francesca Narvaez,

Founder & CEO

Dr. Javier Maldonado Escalante

Dr. Javier Maldonado Escalante,

Medical Director

Leslu Narváez

Lesly Narváez,

Patient Advocacy & Legal
Compliance Officer

Jacob Bercovici

Jacob Bercovici,

Director of Operations

Ana María Gonzalez

Ana María Gonzalez,

RN, Head of International
Patient Experience & Navigation

Francesca Narvaez,

Founder & CEO

Her role in your journey:

See our full Services page for everything we coordinate

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